Empowering insurance brokers and brokerages with professional expertise and efficient operational solutions to drive success.
Founded by Louisa Hui, LHBCSS
As a RIBO-licensed consulting firm, LHBCSS provides expert guidance grounded in industry standards and best practices. Our services are designed to enhance operational efficiency, drive professional growth, and support long-term success in a competitive market. Whether you’re an individual broker looking to advance your career or a brokerage aiming to optimize your operations, LHBCSS is your trusted partner for achieving excellence.
Coaching and Consulting Services For Insurance Brokerages and Professionals
Operation
Brokerage Operational Excellence
This program identifies inefficiencies, benchmarks performance against industry standards, and delivers actionable solutions. By analyzing workflows and assessing KPIs, we provide strategies to optimize operations, enhance service delivery, and improve agility.
It helps brokerages achieve greater efficiency, customer satisfaction, and adaptability in a competitive market.
Strategy
Brokerage Strategic Planning
This service helps brokerages define clear, actionable strategies to achieve their business goals. Through in-depth analysis of market trends, operational capabilities, and long-term objectives, we create customized plans that align with your unique needs. Whether it’s expanding your client base, enhancing profitability, or entering new markets, we provide the expertise and guidance needed to position your brokerage for sustained growth and success.
People
Brokerage Knowledge Management
Equip your teams with the knowledge and skills they need to excel. Our tailored training programs are designed for various departments within a brokerage, ensuring everyone—from sales to administration—has the tools to contribute to business success.
Growth
Broker Development
Our broker development program focuses on empowering individuals to grow their careers in the insurance industry. Through personalized coaching, skills enhancement, and mentorship, we help brokers unlock their full potential, build strong client relationships, and achieve sustained professional growth.
Compliance
Audit
Through thorough internal audits, we help brokerages identify compliance gaps, operational weaknesses, and areas for improvement. Our detailed reports ensure you meet industry standards while optimizing your business for long-term success.
Coaching and Consulting Services For Insurance Brokerages and Professionals
Operation
Brokerage Operational Excellence
Read More
This program identifies inefficiencies, benchmarks performance against industry standards, and delivers actionable solutions. By analyzing workflows and assessing KPIs, we provide strategies to optimize operations, enhance service delivery, and improve agility.
It helps brokerages achieve greater efficiency, customer satisfaction, and adaptability in a competitive market.
Strategy
Brokerage Strategic Planning
Read More
People
Brokerage Knowledge Management
Read More
Growth
Broker Development
Read More
Compliance
Audit
Read More
About Louisa
Since moving to Canada with her family in 1992, Louisa has cultivated a career that spans 17 years with brokerages and 8 years with insurance companies. Her extensive experience includes sales and service, underwriting and risk management, business development, broker relationship management, and brokerage operations. Louisa has also owned and managed her own brokerage and contributed to corporate strategy development at a long-established brokerage.
Louisa’s academic and professional credentials include a university degree as well as the prestigious FCIP (Fellow Chartered Insurance Professional) and CRM (Canadian Risk Management) designations. Her expertise in strategic planning and business development makes her a trusted leader and mentor in the insurance industry.
Beyond her professional accomplishments, Louisa is deeply committed to giving back to the community. Louisa has been an active member of the Canadian Chinese Insurance Professionals Association (CCIPA) since 2013. She served as President for two consecutive terms over four years, contributing significantly to knowledge sharing, the development of the association, and fostering collaboration among insurance professionals. She is currently a Board of Director, continuing her service and dedication to the association.
Louisa also serves as a Board Member and Treasurer for the Carefirst Foundation, a registered charitable non-profit organization dedicated to fundraising for Carefirst Seniors and Community Services Association. Her vision is to elevate the insurance industry by providing impactful services that ultimately give back to the broader community.
Frequently Asked Questions
What types of brokers and brokerages do you work with?
How do your services improve operational efficiency?
We analyze your current processes to identify inefficiencies and implement tailored strategies that streamline workflows, reduce administrative burdens, and save time.
Can you help with regulatory compliance?
Yes, we provide expert guidance to ensure your brokerage meets all industry regulations. From documentation to processes, we help you stay compliant and avoid risks.
Do you offer training for teams?
How do I get started?
Talk To Us
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